Frequently Asked Questions 💫

Every home and every person is different. Fairy Helpful is here to make life feel a little lighter, not more complicated.

If you do not see your question here, just reach out. We will figure it out together. 💛

What areas do you serve?

We proudly serve Caledonia, Cayuga, Hagersville, and nearby areas. If you are a little further out, reach out anyway and we will see what we can do. 💛

What do you actually do?

Fairy Helpful is a helping company.

We take care of all the things that make life feel heavy — cleaning, laundry, organizing, decluttering, light yard work, pet care, errands, and special projects.

If it is something you need to get done around the house, we will help take care of it or find a way or a person who can. We show up where you need us most and do what we do best. 💛

Are you insured and police checked?

Yes, Fairy Helpful Inc is fully insured and police checked.

We carry professional business liability insurance that covers our work, our team, and your property while we are in your home. It protects against accidental damage, injury, and unexpected situations so everyone is covered.

Every Fairy on our team has also completed a full police background check. This was not required, but it was important to us. We went above and beyond to show that we take your trust seriously and will always treat your home with care and respect. 💛

Are you bonded?

We are not bonded in the traditional sense because our full business insurance and police checks already cover what bonding is meant to protect.

Bonding is mainly used for large commercial companies with unsupervised staff across many sites. Our work is more personal, and our insurance provides equal or better protection.

Every Fairy who enters a home is insured, background checked, and trusted to care for your space with honesty and respect. 💛

What is included in a 2 hour visit?

It can be anything that needs doing around the house, inside or outside.

We just need a general idea ahead of time so we can plan properly and make the best use of the two hours. You can give us a list, an area, an idea, or simply let us dive in and do what we do best.

You can have one Fairy or two, depending on how much you want to get done. All services listed are included within the two hours, so what we focus on depends on what you want or need that day.

Laundry can also be included during your Fairy visit — washing, folding, or changing bedding — as long as it fits within your two-hour time. For larger or full-load laundry, our Laundry Fairy service is a separate pickup and delivery option.

Every Fairy has their own strengths. Some shine when organizing, others love deep cleaning, gardening, or lifting and moving things. If we have an open and honest conversation about what kind of help would be most useful, we can match you with the best Fairies for your visit. 💛

Do you bring your own supplies?

Yes, we do. Every Fairy has a kit of products that they personally know and trust.

We all work best with the tools and cleaners we feel confident using, so products can vary slightly from Fairy to Fairy. Some of us prefer certain sprays or scents, and others stick to what they know works best for their cleaning style.

If there is ever a product you do not want used in your home, or if you would rather we use your own, just let us know. We are happy to adjust.

We are building a full list of the products we use most often so you can see exactly what we bring into your home and research anything you are curious about. 💛

How much does it cost?

All of our rates are all-in, which means everything is included — HST, supplies, and travel within our main service area.

All visits are booked in two-hour blocks. If you would like more time, you can simply book more time at the same rate.

💛 140 for one Fairy

💛 250 for two Fairies

Move-in and move-out cleans follow the same two-hour rates. We can get a lot done in two hours, but bigger jobs or new spaces sometimes need more time — occasionally up to twenty hours depending on the condition and size. A plan, budget, and expectations will always be discussed and agreed upon before we begin.

The first two to four visits are often the slowest because we are learning your home, your systems, and what matters most to you.

If extra time is ever needed, or if you want to stay within a set budget, we will talk it through and plan accordingly.

Any work outside Caledonia, Cayuga, or Hagersville can be arranged based on distance and Fairy availability. 💛

What about laundry?

We also do laundry. 💛

Laundry can be part of your regular Fairy visit — washing, folding, or changing bedding — or it can be picked up, washed, dried, folded, and returned through our Laundry Fairy service.

All rates are all-in (HST, supplies, and travel within Caledonia, Cayuga, and Hagersville are included).

Laundry Fairy pricing:

💛 30 for the first load

💛 20 for each additional load

💛 75 for cloth diaper stripping

💛 25 for sock sorting (pickup in Caledonia only, otherwise drop-off or add-on)

Turnaround time is usually 1–2 days. Occasionally life happens and we need to coordinate different plans or times, but I’ll always communicate clearly and keep you updated.

If you’re a weekly laundry client, stain removal is included and free. It’s never guaranteed, but with your permission, I’ll always try my best to work miracles.

How do I pay?

For now, payments can be made by e-transfer to ceilidhe@fairyhelpful.ca or by cash sent home with your Fairy after the visit.

We are considering debit and Visa in the near future, but like everything else in the world, those services are not free. Processing fees would slightly raise the total, which is why they are optional for now.

We do not want clients or Fairies losing money just to make a payment. For now, we keep it simple, honest, and fair. 💛

Do you do move in or move out cleans?

Yes, we do. Move-in and move-out cleans are charged at the same two-hour rates as our regular visits.

We can usually get a lot done in two hours, but the size and condition of the space make a big difference. Larger or more detailed jobs can take several hours or even multiple visits. We will always discuss and agree on a plan, a timeline, and a budget before starting.

We always work within your priorities. If there is a set amount of time or a specific budget you want to stay within, we will focus on what matters most and stop there.

Travel outside our main service area can be arranged based on distance and Fairy availability. 💛

Do you take on special projects?

Yes, we do. We love out-of-the-box projects and creative ideas.

That might mean organizing, decluttering, yard work, helping with downsizing, or preparing for the holidays. Some of our Fairies love gardening, some are young and strong and help move furniture or boxes, and others have great community connections and resources.

If you have a job and are not sure who can help, reach out. We might be able to figure it out together. 💛

Do you work with pets?

Yes, we do. We love animals and are happy to work in homes with pets.

Dogs must be crated or kept in a separate room while we clean unless a different plan has been discussed and mutually agreed upon. If you would like us to let your dog out for a bathroom break while we are there, we can do that too as long as it has been arranged ahead of time and both sides feel comfortable.

We respect that every pet has their own personality and comfort level. We will always move calmly, use gentle voices, and do our best to make sure they feel at ease. 💛

What about access?

You can choose whatever access method feels best for you. Some clients give us a key to hold, others prefer to be home when we arrive.

We do not recommend leaving doors unlocked or hiding keys outside, as it can give unwanted people the chance to access your home.

Keys given to Fairy Helpful are kept securely and returned to Ceilidhe at the end of each workday. It is our policy to turn off lights and lock the door we entered through before leaving, even if you have told us it can stay open. 💛

Can you help with errands or extra tasks?

Yes, we can. If you need a hand with simple errands like picking up groceries, dropping off donations, or returning items, we are happy to help.

Any purchases made on your behalf are paid directly by the client, and we always provide receipts. These extra tasks can be included during your regular visit time or arranged separately if needed. 💛

What if I need to cancel or change a visit?

Life happens, and we completely understand.

If you need to cancel or change a visit, please try to give at least 24 hours notice when you can. That gives us time to adjust our schedule and offer the spot to someone else who might need help that day.

We know things come up, and we will always do our best to be flexible and fair. If last-minute cancellations or no-shows become a pattern, we may decide not to continue offering services.

We also clean for Airbnbs, and their turnover dates can change depending on their clients. Occasionally, we may need to move or adjust your appointment for that reason. You can always say no or suggest another time that works better.

If we are all honest and talk things through, there is always a solution. 💛

What if something goes wrong?

We are all human, and sometimes things do not go as planned.

I have made mistakes. I have broken things, lost things, and done things completely wrong. I will probably do it again, and so will my Fairies.

If anything ever goes wrong, please reach out right away. We will always respond with honesty, care, and respect. Our goal is never to defend or deflect, but to understand and make it right.

We carry full business insurance for peace of mind, but we believe that the first and most important step is communication. We take every concern seriously and handle each situation with fairness and grace.

Trust means everything to us, and we never take it for granted. 💛

Can I book regularly?

Yes, absolutely. Most people book weekly or biweekly visits. Some have us come a few times each week, and others reach out once in a while when life gets busy.

We only have two rates, so it does not matter to us how often you book. Both options have their perks.

Regular visits allow us to get to everything over the course of a few weeks and keep your home feeling lighter all the time. Occasional visits are wonderful too — we love being able to come in, help where we can, and make a difference even if it is just for a day. 💛

Can I choose my Fairy?

You can always request a specific Fairy if you have a preference.

Otherwise, we rotate and share houses so everyone on the team can help where needed. We are a team and want to be able to help everyone universally.

In the future, once the business finds a steady rhythm, we plan to add an online booking feature that allows clients to choose their Fairy and time slot directly. Our goal for that is January. 💛

How do I get started?

Getting started is easy. You can send a message, text me directly, or fill out our contact form and tell us what is going on in your world.

Some people like to arrange everything through messages, while others prefer that I come and see the space in person first. We can talk it through, take a look around, and decide together what would help most or where to start.

Phone calls are fine too, but I am not always great at answering or finding quiet time to talk during the day. Texting or messaging is usually the fastest way to reach me.

There is no judgment and no pressure — just a friendly, honest chat about what would make life feel a little lighter. Once we have a plan, we will set up a time that works best for you. 💛

Still have questions?

We are always happy to chat. Message us anytime and we will do our best to respond within one to two days. 💛